Support Center for RocketScan and StrataApps

Image One’s software support department has over 50 years of combined experience in the imaging industry. RocketScan was developed by Image One in 2001 and have supported it ever since. Each software support team member has the expertise to assist customers with their training and support needs.

Support starts before installation, with a detailed implementation plan customized for the unique circumstances of each district. After the installation process, users receive in-depth training on both the hardware and software components that make up each solution. Top notch support continues with on-site, telephone, or on-line support as needed.

Please click a link below, fill out a contact form or call 1-800-956-9000 Option 2, and let our support staff help you!

Create a Support Ticket

You can submit a support ticket by clicking here or call (800) 956-9000, opt 2. This will allow your case to be properly logged and resolved as soon as possible. Calls are routed based on availability.

Image One Support Center

Already have a Session Key? Click here to enter a support session with one of our Image One Support Staff. They will help you with all your RocketScan and StrataApps questions.

Training Courses

If you need to sign up for training courses for your district click here. We offer 3 courses to meet your needs and schedules: Refresher Training, User Training, & Administrator Training.

What our customers are saying about us...

"Lisa Bullion is such an asset to your team. She is always so patient and accommodating when working with us. Gloria Fajardo, Office Assistant, who handles our meal applications, has a good experience every time with Lisa. Thank you!"

Linda Scaletta
Director of Food Services, Hacienda La Puente Unified School District

Meet Our Support Team

Cecilia-Bedford

Cecilia started with us 2 years ago as a college intern and has grown into a knowledgeable asset for our team.

Cecilia Bedford
RocketScan Support Staff
Jym-Bower

Jym is a Systems Engineer with 30 plus years of experience in document management systems, intelligent capture solutions and business process automation.

Jym Bower
RocketScan Support Staff
Lisa-Bullion

Lisa has been with us for 16+ years and has provided support for a myriad of products.

Lisa Bullion
RocketScan Support Staff
Ethan-Pineiro

Ethan started with us 1 year ago as a college intern and has grown into a knowledgeable asset for our team.

Ethan Pineiro
RocketScan Support Staff

Fill Out This Form To Contact RocketScan Support

What Module are you experiencing trouble with? (if applicable)


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